Terms and Conditions

  • No refund, returns or exchanges, unless otherwise explicitly mentioned on the product or service page.
  • All sales are final.
  • For all flight-related purchases, the Conditions of Carriage and relevant fare conditions apply.
  • Except as otherwise provided by applicable law, your contract with Siam Seaplane Co., Ltd. and these Terms & Conditions shall be governed by and interpreted in accordance with the laws of Thailand and any dispute arising out of or in connection with this contract and these Terms & Conditions shall be subject to the jurisdiction of the Thai Courts.

Gift Voucher Terms & Conditions

  • The Voucher Terms & Conditions apply with reference to any gift voucher issued by Siam Seaplane Co., Ltd., and are applicable in addition to any further details and/or restrictions mentioned on the voucher itself.
  • Gift vouchers are non-refundable and cannot be exchanged for cash or any other service or product that is not explicitly mentioned on the voucher. 
  • Gift vouchers with monetary value (in USD or THB) can be used for any service or product sold at www.siamseaplane.com and www.seaplane.shop. The voucher currency has to match the product or service currency ordered.
  • Gift vouchers specifically for flights (whether by the seat or private charter) can be redeemed once Siam Seaplane has all necessary licensing and regulatory approvals in place to operate commercially.
  • Gift vouchers with a voucher code or booking code will be able to be redeemed on www.seaplane.shop, www.siamseaplane.com and any other guest relations channel, such as phone or online chats.
  • Gift vouchers without a voucher code or booking code will only be able to be redeemed via the phone.
  • The voucher is valid based on the validity duration mentioned on the voucher. If no validity is mentioned, it remains valid for 3 years from the voucher issue date.
  • Partial redemption of vouchers is not possible, and any voucher balance would be forfeited.
  • The recipient may redeem the voucher notwithstanding a difference between the recipient’s name as it appears on the gift voucher, and as it appears on the recipient’s passport, driving licence, or any other form of personal identification, and the recipient’s name as it appears on the gift voucher may be amended or changed without a fee being charged.
  • If the total flight price exceeds the value of the gift voucher(s) used to pay for the booking, any price difference can be paid with by any payment means accepted, such as credit card or bank transfer.
  • Passenger name changes are not permitted if a booking has been paid for using a gift voucher.
  • A valid Siam Seaplane user profile is required for conversion. This user profile can also be created immediately before applying for a voucher redemption and is free of charge.
  • Only one voucher can be redeemed per booking.
  • The Conditions of Carriage and relevant fare conditions apply to all bookings made with a voucher.
  • Except as otherwise provided by applicable law, your contract with Siam Seaplane and these Terms & Conditions shall be governed by and interpreted in accordance with the laws of Thailand and any dispute arising out of or in connection with this contract and these Terms & Conditions shall be subject to the jurisdiction of the Thai Courts.
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